RETURNS

OUR RETURN POLICY

Our returns policy is part of, and should be read in conjunction with, the terms and conditions. We reserve the right to change this returns policy at any time. This returns policy was last updated on 18/3/2025.

IT'S VERY EASY.
When you receive the order, it is important that you check this against the invoice as soon as possible before using it. If an error or problem occurs, this must be reported to us as soon as possible so that we can resolve it.

Please ensure you have a return authorization number before returning any products. This authorization number can be obtained through our customer service. Without this number it may be difficult to process the return and the process may take longer.

WHAT TO DO WHEN RETURNING AN ITEM?
Please contact our customer service to organize a return.

We need from you:

• the order number
• the name of the item you want to return
• the reason for the return
• Once we have received this information we will send you a unique returns authorization number and any further information required.

Please pack the item safely and make sure that the return form is included.

Please ensure you receive proof of postage when you return the item. This is free of charge and without this proof, in the unlikely event that the item is lost in transit, we will not be able to process a refund or send a replacement item.

If you have requested a replacement item and this product is no longer available, we will refund the amount and credit it back to the account used for the original purchase.

Any item you accept and then return is your responsibility until it reaches our warehouse. We recommend using a supplier who insures the amount of the goods.



CHANGED YOUR MIND?
Placed an order and upon receipt came to the conclusion that you do not need the item?

You have 14 days to cancel your order, this is covered by our 14 day returns policy, which starts the day after you receive your order.

It's so simple, all you have to do is follow the steps below (Read 'What to do when returning an item').

The items may only be returned unused and in the original condition as you received them.



RECEIVED DAMAGED OR WRONG PRODUCTS?
We apologize for receiving a damaged or incorrect product. We understand how frustrating this can be and we will resolve this as quickly as possible.

If you believe you have received the wrong product, please contact us. We would like to know what is wrong so that we can tell you what the next steps are.

Our wrong product returns policy enforces your legal rights.



NOT RECEIVED ITEM?
We apologize for the fact that you have not received the item. This rarely happens and we want to solve this for you as quickly as possible.

To receive a refund or a replacement product, please notify us within 21 days of receiving the shipping confirmation email that you have not received the item.



YOUR LEGAL RIGHTS?
Our returns policy does not undermine your statutory rights.

Visit the Dutch government website for more information about your legal rights: https://www.rijksoverheid.nl/



RETURN A REPLACEMENT PRODUCT?
If an ordered item turns out to be faulty and has been replaced, you have the right to cancel your order for the replacement product within 7 working days starting on the day after you receive the replacement item and receive a refund.



COSTS OF RETURNS?
We can only reimburse the return costs if:

• we have sent the wrong item
• the item is incorrect or damaged
• you return a replacement item or receive a replacement item that you do not want to keep.
• We will not pay return costs for items that are in working order. The cost of returning an item depends on the item and will be communicated to you after the testing process has been completed.