Polityka prywatności

Last Updated: March 18, 2025.

Apex sees it as our responsibility to guarantee your privacy. Please read this policy carefully. This policy explains what information we collect about you, how we use this information, and what your rights are. Apex (“Apex”, “we”, “we” or “us”) is the controller of the personal data collected through or in relation to qpex.store and any related app (the “website” or “site”) .

What personal information is collected?
We collect the personal information you provide to us and the information collected through use of the site. This may consist of:

Information you provide to us when you use our site (e.g. your name, contact details, gender, product reviews, and any information you add to your profile);
Transaction and billing information, if you make purchases or use our Site (e.g. credit/debit card information and delivery information);
Records of your contact with us (e.g. when you contact our customer service, communicate with us via social media);
Information you provide to us when participating in competitions and/or surveys;
Information collected automatically through the use of cookies or other tracking methods (e.g. the pages you visited and whether you clicked the link in one of our emails). We may also collect information about the device you use to visit our Site; and
Other information you provide to us, for example your location if you consent to this.

When you visit one of our stores, the data collected may be combined with the information you provide to us in-store (e.g., when you make a purchase or subscribe to our newsletter). What do we use this personal information for?

Depending on how you use our site, contact us, and what you consent to, the uses for which we use your personal information may include:

The processing of your order and the management of your account.
Managing and processing questions and/or complaints to our customer service.
Personalizing the Site and displaying the content most interesting to you based on your account information, your purchase history, and your browsing activities.
The improvement and management of the Site, and monitoring its use.
Carrying out market research. We may contact you for feedback about our products.
Where permitted, sending marketing-related messages and showing personalized advertisements.
For security purposes, detecting fraud, protecting ourselves and protecting third parties.
Compliance with legislation and regulations.

We rely on the following legal provisions, under data protection law, to process your personal data:

Because the processing is required to enter into or fulfill a contract (e.g. when you have placed an order and we use your data to process payment and deliver your order).
Because we have your consent to do so (e.g. when you contact us, when you add optional information to your profile, or when you consent to receive marketing-related messages).
Because it is within our legitimate interests as an online provider to operate and promote our services. To offer our customers the best products and experiences, we continuously try to understand them better. We use your personal information to tailor the Site to your needs and to make our products and offers as interesting and relevant to you as possible.

We guarantee the confidentiality of your personal information because we understand that this is related to, among other things, your ethnicity and/or health. You are free to share this information with us, and can delete and/or update it at any time.

Marketing
We love contact with our customers and where permitted, may use your personal information to send you marketing related communications by email, telephone, or post. These messages may be personalized, for example based on your purchase history, your browsing activities, and/or other information we collect.
If you no longer wish to receive marketing-related messages (or would like to receive them!) you can change your preferences at any time by contacting us (see below), clicking on the 'unsubscribe' link in each random email, or change your settings via your account. Please be aware that we may still contact you with service messages (e.g. about orders, delivery information, and/or your legal rights).

You may also see advertisements for our Site on third party websites, including social media. This advertising may be personalized through the use of cookies (which track your online activities and allow us to reach visitors). If you come across advertising, we may have used the social network to reach our visitors, or use it to reach a similar target group. In some cases you will be asked to share your email address with the social network. If you do not want to see personalized advertising, you can change the cookie and privacy settings of your browser and third-party websites. With whom do we share your personal information?

We share our customers' personal information with third parties under the following circumstances:

With other companies within our group, as this is necessary for the use of the site.
With our suppliers and service providers, e.g. payment processors and delivery companies.
With our expert and legal advisor.
With third parties active in fraud prevention and fraud detection.
With law enforcement and other government authorities, e.g. to report fraud or in response to a legal request.
In the event that we sell any assets, our customers' personal information may be disclosed to a potential buyer. In this case, we will make reasonable efforts to hold the buyer to the terms of this privacy policy.
When we have your permission or this is otherwise permitted by law.

Storage and preservation

We use service providers all over the world. As a result, your personal information may be processed in countries outside Europe, including countries where you have fewer rights when it comes to your personal information. In the event of a transfer of personal information outside the European Economic Area, we will, as required by law, ensure that your privacy rights are adequately protected by appropriate security measures, in particular the Standard Contractual Clauses of the European Union. Please contact us if you would like to receive more information about these measures. We will retain your personal data for as long as necessary for the purposes mentioned, which varies depending on your interaction with us. For example, when you make a purchase, we retain your information for as long as necessary for billing, tax, and warranty purposes. We may also retain documentation of mutual correspondence (for example in the event that you have filed a complaint) for as long as necessary with regard to legal liability. When we no longer need your personal data, we will delete it. Please be aware that we will retain your email address even after you unsubscribe from our marketing-related messages to ensure that we do not send you any further messages.

Security

The website ensures that all data is sent encrypted. The encryption process involves converting information into encrypted data to prevent unauthorized access. The site monitors this process and uses appropriate methods to ensure the protection of credit card and payment information. Encryption methods such as SSL are used to protect customer data during transmission to and from the Site.
Although we make every effort to safeguard your personal information, we cannot guarantee the security and reliability of the information transmitted to our Site.

Children
Our website is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

Cookies
Our site uses cookies and similar applications to provide certain functionality, better understand and measure the performance of the Site, and to provide personalized advertising. For more information about the cookies used and how to change your settings, please see our Cookie Policy.

Your rights

You have certain rights in relation to your personal data, including the right to access and correct your personal data and, in specific circumstances, the right to have your personal data transferred to another entity in a commonly used format.
You have the right to object to the use of your personal data for certain purposes, including sending you marketing. Please refer to the 'Marketing' section for more information on how to unsubscribe.

You also have the right to request that your personal data be erased, for example where our purposes for processing your personal data have ended, where you object to our processing of your personal data based on legitimate interests and we have no compelling legitimate grounds to do so. to continue processing your personal data, and where our processing was based on your consent that you have withdrawn.

We will comply with any request to exercise your rights in accordance with applicable law. Please note, however, that there are some limitations to these rights, and there may be circumstances in which we are unable to fulfill your request. To make requests regarding your personal information, or if you have any questions or concerns about your personal information, please contact us using the information below. You also have the right to contact your local data protection supervisory authority.

Contact
If you have any questions regarding this privacy policy, please contact us at support@qpex.store

Post:

Apex

Vlierweg 12

1032LG Amsterdam

Netherlands

Last updated: March 18, 2025